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In the Barrie car storage industry it is very key to have customers come to their storage facility to rent. That goes without saying in any business across the world. There are some places that their whole business is driven off getting a name and a number and getting people to use their services. There are some businesses that get their business from word of mouth and also from recommendations from their current clients. This is a good system because it allows the client to let their friends or family know that they found a great service for them to try. It all starts with the name and number of the customer.
Barrie car storage managers have many things on their to do lists. One of those things is to ensure that they have a continuous stream of business coming in. Not only do they get leads from the internet or other sources, they have to generate leads their selves. When customers call into their Barrie car storage location, they need car storage at some point. So the manager of the location has to ensure that they are obtaining the name and phone number of the customer so they can later follow up. It is for sure that not everyone calling needs storage right then and there or even at all. Some people inquire about car storage because they want to know some information to see if it is an option for them.
There are many times in which the Barrie car storage manager will get people that will call them and not give them an accurate name and phone number. Now it is not fair for the property manager to do have to deal with the fact that customers are not trying to be called back. They are just doing their job, but not all customers want to be contacted. Some facilities have caller identification on their phones and use that to call the customers back. It is proper protocol to ask the customer if it is ok if the manager follows back up with them at a later time. Sometimes there is nothing worse than calling a customer back and they were not expecting it. That would put the manager in a bad place in the eyes of the person needing Barrie car storage.
There are a couple of different places in the interaction in which the manager can obtain the name and number of the customer. They can ask for their name up front in order to build rapport with the customer, or after they give them the price. Each way has its opportunities and could backfire, but it is worth the chance. At the beginning of the call the manager can ask who they are speaking to and introduce their selves to the customer. Being on a first name basis with the customer makes it hard for them to hang up the phone or not give you the rest of their information.
When you are trying to get the lead information from the customer after the price is given, it can be a little more difficult. You have to be quick with transitions from price to their information or you might lose them if they do not like the price too much. So immediately following telling the customer how much it costs for Barrie car storage, they could say, when do they want to come in and begin their renting process. They could also ask the customer when they want to come down for a site tour to ensure their car will be safe at the facility. Whatever way they obtain the information from the customer is good. It is considered that a customer will not give their information five to ten percent of the time.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.