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Self storage industry has endured the economic recession with great aplomb. The need for additional storing space never really recedes. In fact, sub-prime crisis and financial meltdown has resulted in many people losing their houses, which in a way has increased the demand for extra storing spaces. This has nullified the loss in business triggered by the decrease in spending by the general public. This is believed to be one of the reasons why rental warehouse industry has withstood the financial crisis.
However, it does not mean that one can simply start a rental warehouse or Toronto car storage business will start flooding in. Storing house industry should adhere to quality management procedures just like other industries, for example, software or manufacturing sector does. In many ways, it is easier to create and maintain quality management guidelines in storehouse business than in a production-oriented sector like automobile manufacturing. Proper implementation of the quality management services will reflect on the customer service and the efficiency of a store unit, which will further boost its growth and customer base.
The following are some aspects which a rental warehouse business should understand to successfully establish procedures for improving the overall quality of the business.
Finding A Balance Between Customer Satisfaction And Safety
Customer satisfaction and safety are the two major factors for the growth of the industry. Generally people want to store everything that they cannot store in their residence. They do not give too much thought to the overall safety of the warehouse. However, storehouse owners have to put in place some regulations about the goods, because they are responsible for the overall safety of the location. As a result, perishable food items, inflammable substances, explosives, firearms, living objects like pets, and dead bodies are not allowed.
The guidelines about safety have to be prominently displayed in various places in the storehouse premises, so that the customers understand the need for avoiding these items from their list.
Another major aspect of conflict of interest between the self storage industry and the customers is in accessing the store units. The warehouse owners would prefer that customers visit the storehouse only when it is absolutely necessary. On the other hand, customers want to visit the storehouse whenever they can find time to do so. After all, the proclaimed objective of the storehouse owners is to make customers treat storehouses as an extended home.
The marketing spin should not influence the quality management procedures. Many storehouses clearly indicate the working hours and timings for store unit access. A majority of units provide access for its customers from six o clock in the morning to 12 midnight. Some businesses in the self storage industry function only 12 hours a day while some other units provide round-the-clock access.
Automated Security Features
A good method to make people adhere to the timings and other security procedures is to install automated security features like electronic surveillance, closed circuit television cameras, and password-protected entry system. By installing these devices, one can eliminate the threat of human error or bias and the resultant complaints. People are less likely to argue with machines than with security personnel.
The overall service of the business becomes much more efficient when the automated security devices are installed. For effective use of these devices, quality management guidelines have to be set up in the industry for operating and evaluating security systems. For example, the storehouse manager should check the CCTV footage regularly and ensure that the electronic alarms are in working condition.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.