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It is time for your move across the state and you have planned everything down to the smallest detail. There is nothing that you have missed when it comes to your move. Everything is packed up correctly, everything has been turned off at your former home in terms of utilities. You have let no stone unturned. The confidence that you feel right now makes you feel like you are ten feet tall. You get to your self storage location only to find out that there is not one at the facility. You go to the door to enter the facility and the door is locked. You know that you checked with the facility manager before you drove across state to ensure someone would be there. But there it is looking you right in the face, a sign that says, be right back.
There is nothing worse for a first time self storage user than to have come all this way to the self storage facility in which you want to store at, and there is no one there. You have packed your moving truck full to the brim, but you do not have anywhere to unload your belongings. You frantically knock on the door to no avail. There is no one there. You honk your horn hoping that someone would hear you and come out to service you, but that does not happen. Your heart falls down to your stomach but of course disappointment soon turns into anger, which then turns into panic.
What are you going to do now? You have done everything the self storage manager has instructed you to do, but then the most important thing you need from the manager does not happen. You just need the manager to be there to open the door, show you to your unit and let you move in. Depending on where you are locally and also what time off day you are trying to move in, you might not have a lot of choices. All you want to do is unload your belongings at the facility that you have chosen to store from.
As a self storage manager, it is important that you communicate with a potential renter that you will be there at a certain time, ensure that you are there. If for some reason you have to leave, then make sure you communicate with the renter that you will be back at a certain time or delay the reason you needed to leave. What ends up happening to a customer like the one discussed above is that they decide to go to another facility. You then lose business, you lose potential customer loyalty, and you lose that customer’s recommendation of you to one of their friends or family.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.