It is not often that you will call a facility or a business and get a rude person that will answer the phone. Unusually you are expecting top notch service from whoever decides to pick up the phone. It goes without saying that the person who picks up the phone for you business is the kind of person that you want to represent your company well because they are first person your customers will come in contact with. If you do not have someone solid and professional answering your phones, you could potentially loose some customers. In this day and age, that is not a possibility. You need every bit of business you can get. Even though you expect for businesses and services to be nice to you as a customer, sometimes the customer is not nice and could be really pushy. This is where we find out what manager or receptionist type person is able to handle this situation the best.
It is safe to say that when a person calls into a Beauport boat storage facility, they are looking for information on storing their boat. IT would make sense to the manager to talk about boat storage with them and the possibilities of the customer deciding to use their Beauport boat storage facility. There will be times in which a customer will not be as happy or willing to cooperate with what is being talked about or discussed. The manager knows that at no time can they being to combat with the customer because they do not want to lose their business. They want to ensure that they treat them with as much respect as they can even if the customer is not so pleasant their selves.
It sometimes takes all that the Beauport boat storage manager can do in order to keep their self positive even if the customer is yelling at them, or even calling them something other than the name they introduced their self with. The customer maybe has had a bad day or just is a pushy person by nature, but you know it is not something that you have done to make the customer react in this manner. With that said you still have to find a way to get the customer to calm down, get on the same page as you and ensure that you can get them taken care of. You know you have the best Beauport boat storage facility in the area.
Pushy customers will call your Beauport boat storage facility and they want to get prices on how much it costs to store their boat. They want to know that it will not cost them an arm and a leg. Asking about the price is usually the first thing that comes out of the mouth of the customer. It takes everything within you not to just give them the price that they are looking for. It is obvious they have been or is currently shopping around for prices. So you do not just want to cave in to their pushy behavior and give them the price. Other times it would make sense to do so because you do not want to make the customer mad. Some key tips to doing so is to have some sort of ice breaker to get the customer off their freight train path to knowing the price and getting off the phone, such as asking how their day is going or even letting them know that you can help them. Say something that gives you a chance to create some value in your Beauport boat storage facility without being pushed directly into what your prices are for boat storage.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.