» Self Storage Employment

  • Becoming a Self Storage Professional
    By jeff on February 3, 2011 | Comments Off  Comments

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    The job market is pretty rough in Alberta right now. You may want to look at the Canyon Meadows self storage industry as a career option. Obviously, most people do not grow up saying that they want to be a self storage expert, but check it out. Storage is one of the most consistent businesses out there. There are not many industries that do well in up and down markets aside from funeral homes and bars. You can make a good income and even get benefits. These kinds of jobs are hard to find. The Canyon Meadows self storage job market is pretty competitive so you want to bring your A game. Learning the ropes may take some time, but with experience you will continue to get better until you are alone at the top.

    Here are some tips on how to be a successful salesperson in the Canyon Meadows self storage business, or any industry for that matter. The product or service does not matter; there are just some basic truths to follow. The first thing that you need to do is develop a positive outlook. You probably know several people in your life that complain all the time and have a doom and gloom outlook. They never seem to get any breaks and it kind of never seems to quite work out for them. You have to envision success before you will experience it. Successful people tend to be very lucky, just ask anyone who is not. A positive approach is not only a good approach, it is the only approach.

    The best salesmen are also the most knowledgeable about their products. When people in Alberta are looking to make a buying decision, they want to speak to people that know what they are talking about. There is no need to reinvent the wheel; there are many books and articles that can teach you everything that you need to know about the business that you are in. Just find out what knowledge is available and apply yourself. You will be more confident in your Canyon Meadows self storage sales ability if you know a lot about your industry. If you do not know much, then you will always be unsure of yourself.

    Being confident is essential for anyone in Alberta who is looking to be the best in their field. This is an attitude that you have to develop. With knowledge comes confidence. When you are confident, you can assume the sale and have already won half the battle. Assuming the sale is one way that you can increase your sales. Do not just ask for the sale, assume it and ask how they would like to proceed. This will land you more Canyon Meadows self storage customers and more money for your business.

    Each customer that walks in the door is a potentially worth a lot of money. The average renter will generate about a thousand dollars in revenue for your company. You should take advantage of every opportunity that you have. The best salespeople realize this. Some salespeople try to earn sales, the best try to establish relationships. This is the difference between working smart and working hard. You will find that by helping people in every situation, you will get a lot of easy sales through referrals that you may have missed if you are just trying to close down people.

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  • Handling Storage Requests that are Outside the Norm
    By jeff on February 2, 2011 | 17 Comments17 Comments  Comments

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    Gaining knowledge is essential for Big Springs self storage employees. Whether you are brand new or you have been at it for years, never stop educating yourself. The basics are the first things that you need to tackle. There is much to learn. The sizes are important. There are many articles on what each size can hold. It may be helpful to look at a few of the odd sizes or types from time to time. You may not get many calls on these, but it will help to sound like you know what you are talking about when people call in. Chances are, you will have an advantage over other Big Springs self storage because they will not be as informed as you.

    An occasional call may come in for wine storage. Wine storage is not that popular in Alberta but more and more consumers are demanding it. With demand comes the supply. More and more stores will offer wine storage so educate yourself. The main thing that you need to learn is how many bottles of wine fit into each storage unit. The smaller ones may only hold five to ten, but the some could hold five hundred. Some people have serious collections. The main thing that they are looking for are temperature controlled units with humidity regulation. Wine is a delicate item to store so the units will need to have certain features. With the added features, the units will tend to cost more than just a standard unit. The customers will not be scared of the price so make sure to give them the price with confidence even if you think it is a lot. Just make sure that you are competitive with the other Big Springs self storage facilities. If you are more than they are, you should focus on value to get the sale.

    Customers do need to store RVs. It is not as common as some things, but there are certain things that are unique to RV storage. The most common type of vehicle parking is car storage. The rules are pretty standard and universal. The car will need to be titled, registered, insured, and in running condition. A ten by twenty is used for an indoor parking space. The only question is whether the Big Springs self storage customer wants an inside or outside space. RV spots are pretty similar. Because of the size, most sites will only have outside spaces, if any spots at all. Inside spaces are hard to find and will cost quite a bit. Most callers will not be fazed because high cost comes with the territory when you own an RV. The site should have a dumping station and wash bays. Some callers will want to make sure that there are these two amenities and that the Big Springs self storage site is paved. You probably will not have to worry about the stipulations with RV customers. They will usually have everything in order as far as insurance and registration. In addition, they are probably not trying to store a broken down RV. This is a typical problem with car storage. Some callers will be mystified by rules barring non running vehicles. It is pretty simple. No storage site in Alberta wants to have their facility look like a junkyard.

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  • Helping Your Self Storage Customers in Their Time of ...
    By jeff on February 1, 2011 | 728 Comments728 Comments  Comments

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    Vellore storage in Ontario, Canada is a lot like any other storage place in the world.  There are lots of stories from the managers just trying to do their job.  People who need storage are usually in a place or a state of change.  There is a change in their life that makes them need to store things.  It could be a stressful move to a new place they know nothing about.  Leaving old friends is hard especially for the kids in the family.  Kids do not like leaving their friends.  When our family moved from the town we loved and grew up in, we were angry.  We fought with our parents and told them how much we hating moving from our friends.  Boyfriends and girlfriends would be left behind.  Best friends are no longer best friends.  We will leave and they will find new best friends and we will be lonely.  We can face book and do things like that, but that is not the same.  We will leave our school too.

    Vellore storage companies in Ontario, Canada have managers who know this, as all people who move have to deal with it in some respect.  The move was hard for us when we were kids and we were angry too.  We liked our school, the friends, and the routine of it all.  We like routines.  People do not like change very well, and some actually hate it.  Those people who have to move than are going through a whole lot of stress.  The move is hard and all the planning involved tales its toll.

    The manager of a Vellore storage facility in Ontario, Canada must be aware of this stress when these people come into the office and rent a space.  Managers need to make this move as easy and stress free as possible.  They have to be good listeners and encouraging and have people skills to deal with this kind of stress.  Some people come to the office exhausted from their trip and the last thing they need is a bunch of paperwork and a long dry conversation about all the thousands of things you can not store and the rest of that.  A manager should hurry through the contract at this point and get the tired stressful customers on their way.  They might need sleep or have to go somewhere else.  They could be worried and stresses about a new job or the move.  The kids might be angry, mean, and causing problems for the parents.  The manager must pay attention to these signs.

    A manager needs to be able to do this.  Be nice and polite and professional.  Do the contract in a hurry, and get them going.  Next time the manager sees them, they will be a lot different.  They might be relaxed.  They might be happy and having fun in their new home.  The kids may be better and happy now too.  They might be well rested and look different even.  Moving takes a toll on families.  Coming off the road is always a change in itself, and moving is stressful.  With Vellore storage in Ontario, Canada a manager must be able to read the signs.  He or she needs to be helpful and know his or her job very well.  It relieves stress for all involved.

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  • Self Storage Stories From A Call Center
    By admin on July 6, 2010 | 14 Comments14 Comments  Comments

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    As a self storage call center employee, I have heard my fair share of stories from customers.  Really, I feel as though I truly understand the overall mindset of the self storage situation.  Some customers are happy to rent a unit, as they are simply cleaning out their garage or something like that.  Other customers are incredibly stressed out, as they have just foreclosed on their home, suffered a death in the family, or something of equally terrible measure.  The trick to being an effective self storage salesperson, then, it to develop an understanding of how to deal with these situations and these different types of people.  Of course, I have some advice to share in these regards.

    If you are lucky enough to land yourself with a nice, happy customer, then you are going to want to cater your presentation to their happiness.  While this may sound odd at first, just hear me out for a minute.  Happy callers do not present you with the immediate obstacle of overcoming a bad mood.  They are ready and willing for you to help them, starting out in a positive mindset from the very get go.  This, of course, means that you are going to want to focus on developing a sense of trust with them.  Feel free to share a few jokes and engage in a bit of small talk as you are looking up the information that they are going to need.  Smile as you are helping them, and be sure that they can hear you smiling.  If they are convinced that you have their best interests in mind, and that you are actually happy to help them, then they are going to be much more prone to reserving a self storage unit through you.

    Of course, not all of your callers are going to be happy little bits of sunshine.  Some of them are going to be rather upset or irate when they call in.  These callers, you might guess, are going to call for a drastically different approach.  You are going to want to begin by figuring out what is bothering them.  Once you know why they are angry or upset, you can set about building trust with them.  If they are undergoing a foreclosure, then you are going to want to be sure that you sympathize with them.  Tell them that you are sorry to hear about their troubles, and that you would like to do everything within your power to help them overcome their problems.  Tell them that you understand how difficult their situation is, and that you can at least help them cross one more chore off of their list.  Most customers are going to appreciate their sympathy, and they are going to be remarkably happy that someone out there seems to care about their problems.

    When it comes to building trust with your callers, the key to success is being genuine.  If you come across as too pitchy, or if you create the impression that you do not care about their problems, then you are only going to succeed in shooting yourself in the foot.  Once your caller is convinced of your positive attitude, you are going to be able to make some major headway with them.  You will see the improvements in your sales figures soar if you can manage to follow this simple advice.

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  • Self Storage Jobs
    By admin on June 29, 2010 | 6 Comments6 Comments  Comments

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    When you find yourself working at a self storage facility, there are a number of things that you have to do to make sure that you are actually helping your callers and customers.  It is easy to be an apathetic property manager, only stepping in to help when your help is absolutely necessary.  Really, though, if you would like to foster long term relationships with your current and potential customers, then you are going to have to adopt a much more proactive approach to solving the problems that crop up at your site.  A teensy, tiny little bit of proactive problem solving can inspire loads of confidence in your renters, reader.

    When you sense that there is a problem at your site, get up and do something about it.  It is really just that simple, most of the time.  Let us run through a few examples, here, so that you can really get to the bottom of the point that I am trying to make, here.

    First and foremost, be sure that your self storage property actually looks nice.  The looks of your property are every bit as important as the clothes that you choose to wear on a first date, when you really think about it.  I mean, when you are bringing potential customers onto your property, they are going to judge the quality of your services rather harshly if it is super ugly.  If your paint is chipping, or if your lot is full of pot holes, then they are not going to rent with you in all likelihood.  It does not matter if you have the best security in the area if your property looks like it has not been maintained.  Thus, if you truly care about bringing in more business, you are going to solve these sorts of problems as they arise.  You are not going to wait on this, you are going to take care of it right away.

    You also have to be sure that you are conducting regular safety and security checks.  Review your videos surveillance footage and be sure that you are not suffering from any major gaps in your cameras.  Conduct tests on your access controlled gate, and be sure that it is not accepting the codes of your tenants who are past due on their bills.  Likewise, be sure that your gate is not staying open for too long, giving people the opportunity to sneak in behind paying customers.  Conduct a regular scan of your lot and be sure that no one has snipped any holes in your perimeter fence.  Check around for doors that are ajar, or doors that have sustained injuries.  Also, check around and make sure that ALL of your self storage units are equipped with locks, even the vacant ones.  The last thing that you need is to tempt criminals into entering your property and claiming one of your empty units.

    It is just how this business works, reader.  If you do not care about keeping your property clean, safe, and up to date, then your customers are not going to develop a sense of loyalty.  Sure, you are going to be able to rope someone in every now and then, but that does not mean that you are going to be able to keep them for any meaningful amount of time.

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